International Week 2017

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Crossing the human-artificial border



Monday, 6th of February |  16:00 – 16:45 

Crossing the human-artificial border: interacting with chatbots

Michelle van Pinxteren (NL) is a PhD student and lecturer at ZUYD University of Applied Sciences in Maastricht and the BISS Institute in Heerlen. She conducts research into customer interfaces in smart services. Currently, she is investigating mimicry in human-chatbot interaction. Michelle has a background in Communication and Behavioural Science and her main areas of expertise are persuasive communication, social interaction and social networks.

Mark Pluymaekers (NL) is professor of International Relationship Management at ZUYD University of Applied Sciences in Maastricht and scientific staff member at the BISS Institute in Heerlen. His research interests include professional communication skills, intercultural communication and message design. Furthermore, he teaches research and writing skills at the Faculty of International Business and Communication.

Crossing the human-artificial border: interacting with chatbots
Can you have a pleasant conversation with a robot? It may look like a Sci-Fi film, but advances in the fields of Artificial Intelligence and Natural Language Processing have made human-computer interaction more ubiquitous and natural. Chatbots may entertain or provide information, but also process orders for a pizza, forecast the weather or administer your expenses. During this workshop we will delve deeper into human-chatbot interaction. Can we become friends with a robot?